Downloads are available once payment is confirmed. If you paid with PayPal or a credit card, confirmation might take a few minutes.
You’ll be sent a download confirmation email, separate from any transaction notification emails you receive from PayPal etc.
If you’re unsure if you’ve purchased a digital item, you can always go back to the listing page to see.
The message pops up, “Can’t scan for viruses” etc.
Videos will be downloaded from Google Drive. Note that some of the videos are quite large, so Google drive will say that it can’t scan for viruses because the file is too large. Rest assured the file is good, you can press Download Anyway.
I can’t seem to find my notification email…
First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tab. If it’s not there, add [email protected] to your safe senders list or address book.
I’m having trouble downloading my files…
If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.
If your computer states that the files have been corrupted, delete the file and try downloading again. If you still can’t open the file, contact [email protected]
If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. You will need a program that opens PDFs and another program that plays videos.